Setting up and troubleshooting freight calculation
On the shipping page, web-based views list the available shipping options for calculating freight charges. Automatic freight will not calculate if the freight by weight, total value, or total quantity is not set up correctly.
When these errors occur, the amount may be set to zero, but the user can proceed with the order without receiving an error message. These errors are logged and emailed to the system administrator.
To set up freight calculation
Freight calculations in the shipping page depend on setups in four areas:
■ In iMIS Desktop, go to Orders > Set up module > Set up tables. Set up the tables for freight by weight, total value or total quantity.
■ In iMIS Desktop, go to Orders > Set up module > Add-on Charges. Select Automatic Calculation of Freight Charge. Then select a type of Freight charge.
■ Go to System Setup > Set up web components > Organization Configuration. In the E-mail address to notify when a product is sold (ProductSaleEmailTo) field, provide an email address for a staff member who performs setup in Orders.
■ Go to System Setup > Set up web components > Organization Configuration. In the Email displayed in the From: email field (NoReplyOrgainzationEmailAddress) field, provide an email address for the staff member who performs setup in Orders.
To access logged freight errors
Go to System Setup > Set up web components > Error log to see freight calculation errors.
Setting up Customer's default tax authority
In order for Public view Orders to run properly, you must set up the Customer's default tax authority (see Using a customer's default tax authority) option on the Web Order Options window (From Orders, select Set up module, and click Web).